RETURNS POLICY

Custom-Made Products

Every StediMate is custom-built to the exact measurements you provide at checkout.
Because of this, we’re unable to accept change-of-mind returns, incorrect measurements, or compatibility issues caused by inaccurate sizing.

If you’re unsure about your measurements, please reach out before ordering — we’re always happy to double-check them with you.

📧 gday@stedimate.com.au

Faulty or Incorrect Items

If your StediMate arrives damaged, faulty, or incorrect due to our workmanship, we’ll sort it straight away.

We will either:

• repair the item,
  

• replace it, or
  

• refund you,
  

depending on the situation.

Just contact us within 14 days of receiving your order and include:

• your name,
  

• order number,
  

• a quick description of the issue,
  

• photos or a video if possible.
  
  

Refunds

Refunds are only available for:

• manufacturing faults,
  

• incorrect items sent,
  

• issues caused by us.
  
  

We cannot refund:

• incorrect measurements supplied at checkout,
  

• general wear and tear,
  

• damage caused by misuse or incorrect installation.
  
  

Need help?

We’re always here to help if something doesn’t look right.
Email us anytime: gday@stedimate.com.au